Insurance/Financial Services

Representative Clients

Our team members have assisted numerous Insurance/Financial Services Companies including:

Delta Dental (Massachusetts)
Empire BlueCross/BlueShield (NY)
Harvest Insurance (Orlando)
Hartford Financial Services Group
HIMCO
Hartford Steamboiler
The Phoenix Companies
The Travelers
Webster Bank

Successes

> By focusing on process improvement, a major dental insurer was able to improve its first-pass claims handling practices by adjudicating over 50% more claims during the initial claims handling process.
Financial Improvement: Over $3.2 million in annual savings

> Working with the sales force of a major health insurance company, it was revealed that its ability to attract new customers was negatively impacted due to significant inefficiencies stemming from multiple information technology systems.
Operational Improvements: Sales team was able to reduce its system interface time by over 50%.
Financial Improvement: Over $4 million in annual revenue

> Through the redesign of its claims handling processes, a major health insurance company was able to increase its first pass claims handling rate by over 34%.
Financial Improvement: Over $1 million in annual savings

> By focusing on process improvement, a personal lines insurance carrier increased its first-pass underwriting process from an 8% completion rate to a 91% completion rate.

> Working with a small-cap health insurance company, Pelorus team members were able to double the capacity of the company’s customer service department by reducing incoming calls by over 50%.
Financial Improvement: Over $240,000 annual savings and improved customer service